If you are not entirely satisfied with your purchase, we're here to help., you're welcome to an exchange or store credit. We are only able to accept exchanges for products that were purchased from our online store; if you purchased a product from our stockists, contact them directly for all exchange inquiries. Please email our team if you wish to discuss a return.
You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you have any questions on how to return your item to us, contact us.
Customers with existing wholesale trade accounts, please contact your account manager directly to negotiate a refund or return.